www：新增问题反馈功能；dashboard：适配问题反馈功能，可以在后台系统和用户沟通

www/i18n/locales/en.json

@@ -28,7 +28,42 @@
   "support": {
     "faq": "FAQ",
     "downloads": "Downloads",
-    "contact": "Contact Us"
+    "contact": "Contact Us",
+    "feedback": "Feedback",
+    "feedbackSubtitle": "Encountered an issue with our product? Let us know and we will follow up as soon as possible",
+    "model": "Model",
+    "selectModel": "Select a model",
+    "description": "Description",
+    "descriptionPlaceholder": "Describe the issue you encountered in detail (up to 2000 characters)",
+    "email": "Email",
+    "emailPlaceholder": "Your email",
+    "logFile": "Log file (optional, max 20MB)",
+    "chooseFile": "Choose File",
+    "noFile": "No file chosen",
+    "fileTooLarge": "Log file size cannot exceed 20MB",
+    "submitFeedback": "Submit Feedback",
+    "feedbackSuccess": "Feedback submitted. Thank you! Reference no.: ",
+    "feedbackNoCopied": "Copied",
+    "feedbackFailed": "Submission failed. Please try again later.",
+    "myFeedback": "My Feedback",
+    "queryPlaceholder": "Enter email or reference number to query",
+    "queryInvalid": "Please enter a valid email or reference number",
+    "query": "Query",
+    "noFeedback": "No feedback found",
+    "expandChat": "View conversation",
+    "collapseChat": "Collapse",
+    "verifyEmailHint": "Enter the email used when submitting this feedback to view and reply",
+    "verifyEmail": "Verify",
+    "emailMismatch": "Email does not match this feedback record",
+    "initialDescription": "Conversation",
+    "noMessages": "No replies yet. Send a message if you have more details.",
+    "messagePlaceholder": "Type your message...",
+    "sendMessage": "Send",
+    "messageFailed": "Failed to send. Please try again.",
+    "conversationClosed": "This issue has been resolved. You can view the conversation history only.",
+    "statusPending": "Pending",
+    "statusProcessing": "In Progress",
+    "statusResolved": "Resolved"
   },
   "form": {
     "subtitle": "Fill in the form and we will get back to you soon",

www/i18n/locales/zh.json

@@ -28,7 +28,42 @@
   "support": {
     "faq": "常见问题",
     "downloads": "资料下载",
-    "contact": "联系方式"
+    "contact": "联系方式",
+    "feedback": "问题反馈",
+    "feedbackSubtitle": "产品使用中遇到任何问题，欢迎向我们反馈，我们会尽快跟进处理",
+    "model": "型号",
+    "selectModel": "请选择型号",
+    "description": "问题描述",
+    "descriptionPlaceholder": "请详细描述您遇到的问题（2000 字以内）",
+    "email": "邮箱",
+    "emailPlaceholder": "请输入您的邮箱",
+    "logFile": "日志文件（可选，最大 20MB）",
+    "chooseFile": "选择文件",
+    "noFile": "未选择文件",
+    "fileTooLarge": "日志文件大小不能超过 20MB",
+    "submitFeedback": "提交反馈",
+    "feedbackSuccess": "反馈提交成功，感谢您的支持！反馈编号：",
+    "feedbackNoCopied": "已复制",
+    "feedbackFailed": "提交失败，请稍后重试",
+    "myFeedback": "我的反馈",
+    "queryPlaceholder": "输入邮箱或反馈编号查询",
+    "queryInvalid": "请输入有效的邮箱或反馈编号",
+    "query": "查询",
+    "noFeedback": "暂无反馈记录",
+    "expandChat": "查看对话",
+    "collapseChat": "收起对话",
+    "verifyEmailHint": "请输入提交反馈时使用的邮箱以查看和回复对话",
+    "verifyEmail": "验证",
+    "emailMismatch": "邮箱与反馈记录不匹配",
+    "initialDescription": "对话记录",
+    "noMessages": "暂无回复，如有补充请在此发送",
+    "messagePlaceholder": "输入消息内容...",
+    "sendMessage": "发送",
+    "messageFailed": "发送失败，请稍后重试",
+    "conversationClosed": "该问题已解决，仅可查看历史对话",
+    "statusPending": "待处理",
+    "statusProcessing": "处理中",
+    "statusResolved": "已解决"
   },
   "form": {
     "subtitle": "请填写以下信息，我们将尽快与您联系",